If you're experiencing crashes in Halo Infinite or Halo: The Master Chief Collection, reporting the issue to Halo Support will help developers investigate and resolve the problem. The more information and reports we receive about a crash, the higher the issue will be on our Halo Support priority stack.
What to include
When reporting a crash, it's important to provide as much information as possible for developers. Include as much of the following information as possible as well as any additional information you may have:
- Xbox and PC: Include the step-by-step instructions of what you were doing in-game when the crash occurred. If you have video of the gameplay leading up to the crash, please include that in your report.
- PC only: Attach a DxDiag file. To create a DxDiag file, type "dxdiag" into the Windows Start menu's search bar, press the Enter key, then click "Save All Information" when the DirectX Diagnostic Tool pops up.
- PC only: Include the Problem Report from the Control Panel app. To find this, open the Windows Control Panel and enter "problem reports" in the search bar. Click "View all problem reports" then locate the recent Halo Infinite report. Double click on this Halo Infinite entry then use the "Copy to clipboard" button near the bottom of the window. Finally, paste this text into your ticket's comments.
How to Report a Crash
Use the Bug Report form for the proper game or mode to ensure your crash report is sent to the right development team:
- Halo Infinite
- Halo: The Master Chief Collection
- If you're experiencing crashes in multiple games on an Xbox console, Xbox Support may be able to assist you.
- If Halo Infinite's performance on PC is below expectations, check whether your PC meets our minimum hardware specifications or the recommended graphics drivers are installed.
- If your PC meets the hardware specifications and the recommended graphics drivers are installed, try adjusting the in-game video settings to see if your performance improves.