This article is for those experiencing bans in Halo: The Master Chief Collection. Most of the information you will need can be found here and we will update this article as needed.
I received an in-game message saying I have been banned. Why?
How can I tell how long I was banned for?
Ban duration will be shown in the message that appears as the ban hammer strikes. First offenses are generally low and last only a few minutes. Note that each ban will increase in duration incrementally with each subsequent ban.
Current ban ladder for MCC
Currently, bans are calculated and based off your actions within in the last 3 hours.
- First quit: 1 minute ban
- Second quit: 3 minute ban
- Third quit: 5 minute ban
- Fourth quit: 10 minute ban
- Additional quits: 10 minute ban
If you don't have a quit within a 3 hour period, then you will reset back to the first step on the ban ladder. There is still a record of how many quits you have, but it is not used in this automated system.
Why was I banned for quitting a match or being AFK?
When you quit a match or do not participate commonly referred to as going “AFK”, you impact the game negatively for everyone else in the lobby, anywhere from 3 to 15 other individuals. This behavior is bad for the overall health of the game, the match quality, and player retention. This is especially true for ranked playlists.
We understand that sometimes quitting is unavoidable, accidental, and that occasional disconnects happen. That's why the initial bans are smaller in nature. Not participating in a match does not incur an immediate ban in game. If you have a prolonged behavior of this, you risk a ban after the fact at our discretion.
Someone else did something on my account, will you please reverse my ban?
If this is indeed the case, we do understand your frustration. However, it is your sole responsibility to keep your account information secure and not share it with others who would abuse it. We have no way of detecting who is playing with your account, and your account is your responsibility.
I didn't do anything wrong, and you can't prove it. Will you please reverse my ban?
Our automated system builds up a digital case prior to any ban being enacted. Bans for quitting will not be reversed.
- Users are no longer banned for quitting in Infection or Free For All variants
- Users are no longer banned for quitting 1v1s
- Quitting from the first half of a team incurs bans
- Quitting from the second half of a team does not. This is true for all player counts (2v2, 4v4, 8v8)
What other types of actions can result in a ban?
- Types of violation include, but are not limited to, the following example actions:
- Modifying your Xbox One hardware or game software and services in any way
- Idling through games, habitual quitting, suiciding, betraying, dodging matches or any other type of unsociable and unsportsmanlike behavior
- Impersonating a 343 Industries or Microsoft employee on Xbox LIVE with intent to defraud or cause harm to other players
- Manipulating matchmaking, the progression system, and/or the ranking system
Although the system is able to detect the difference between quitting from the in-game menu and disconnecting, it cannot determine the cause for that disconnection. This means that dropping from the server, your internet/power going out, or intentionally switching your router/modem off are all treated the exact same to prevent manipulation.