Halo Support is happy to accept bug reports related to the Halo 5: Guardians REQ System and report those bugs to the development team, but we cannot fix issues related to redeeming REQ packs in Halo 5: Guardians. For help with REQ pack redemption issues, please create a ticket with Xbox Support.

For more information about how the REQ System in Halo 5: Guardians works, check the guide to the REQ System on Halo Waypoint.