About bans and other enforcement actions
The Xbox Community Standards has comprehensive information about player expectations and potential consequences.
Players may be banned or receive other enforcement actions when their behavior violates the Xbox Community Standards. Reasons include, but are not limited to, cheating or unfair gameplay, quitting or idling during online matches, or poor sportsmanship.
Some bans, such as bans for quitting during matches, are automatically generated. Players may also report others if they witness behavior that violates our code of conduct. For more information, see our How to Report a Player article.
What is an appeal?
An appeal is a request to reverse, reduce or remove a penalty applied to your account.
Our ticket system only manages game bans, if you received a ban on our Discord go to Halo Discord Ban Appeals server for help.
What you can expect
Our goal is to have a safe gameplay environment for all Halo players, and a fair system for managing safety and enforcement.
When you file an appeal at aka.ms/HaloSafety, a Halo Safety Agent will review and study your ticket as well as the evidence used for the original enforcement action.
We will send a response to your ticket to let you know whether your appeal is approved or declined.
What may help your appeal
- Provide details about when and how you received the enforcement action and why you believe it should be overturned
- Include evidence or information that supports your appeal
- File the appeal while the ban is in place. We cannot undo an enforcement action that has already ended.
What will not help your appeal
We will not remove a ban if you intentionally violated the code of conduct, this includes retaliatory conduct. We do not support that behavior, even if you feel it was justified. We encourage players to report accounts that violate the code rather than retaliating.
Players are expected to follow Xbox Community Standards at all times, this includes during the ban appeal process. If you violate the Xbox Community Standards while appealing a ban you may receive additional consequences.
As a reminder the following behavior is unacceptable during an appeal:
- Threatening, using profanity, or insulting language when interacting with our Halo Agents
- Harassing studio members in person or online. The only path to an appeal is through the ticket form. Halo Studios team members are unable to reverse enforcement actions in response to a tweet or message.
- Impersonating a Halo Studios employee
- Submitting repeat tickets for the same appeal
- Repeatedly replying to a closed ticket to try to influence the Safety Agent
If you violate the Xbox Standards when interacting with our agents or staff, you may be reported to Xbox Safety and receive additional or increased penalties or enforcement actions.
Steps to file an appeal
Active bans may be appealed by submitting a ticket. If you want to learn why you may have been banned, review the Xbox Community Standards.
- Log into your account in the top-right corner of aka.ms/HaloSafety (or Halo Support)
- Scroll to the bottom of any article and click the submit a ticket button below the “Was this article helpful?” feedback area.
- When you start the process of submitting a ticket, there is a prompt to choose the issue type. Choose Enforcement - Ban Appeal:
- Provide information in all the required fields, then click
Please follow the Xbox Community Standards when submitting and managing your ticket.