Halo Support
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Halo Infinite
View all articlesHalo Infinite
View all articlesSnowbound Operation Update – December 3, 2024
New features and content included in this update are:
NEW OPERATION: SNOWBOUND
The Snowbound Operation, which launches alongside this update, features a free 20-tier reward track and Shop bundles inspired by winter holidays.
As with previous Operation Passes, this Operation's reward track will be available to all players for free during its 4-week duration. Players can progress through the reward track by earning Match XP in multiplayer matchmaking or Custom Games. The following premium offers are also available...
Halo Safety
All Halo players are bound by the Halo Spartan Code and the Xbox Community Standards.
View Known Issues and Report Bugs by Mode
Visit the Known Issues articles below to see if the team is already investigating an issue that you're seeing. If you encounter a bug that isn't listed in the Known Issues, submit a Flag Report or a Bug Report so that the development team can investigate.
Multiplayer & Menus
Campaign Gameplay
Forge Creation Tools
Snowbound Operation Update – December 3, 2024
NEW OPERATION: SNOWBOUND
The Snowbound Operation, which launches alongside this update, features a free 20-tier reward track and Shop bundles inspired by winter holidays...
Halo Safety
All Halo players are bound by the Halo Spartan Code and the Xbox Community Standards.
View Known Issues and Report Bugs by Mode
Visit the Known Issues articles below to see if the team is already investigating an issue that you're seeing. If you encounter a bug that isn't listed in the Known Issues, submit a Flag Report or a Bug Report so that the development team can investigate.
Multiplayer & Menus
Campaign
Forge Creation Tools
Halo: The Master Chief Collection
View all articlesHalo: The Master Chief Collection
View all articlesMCC Update – February 2024
RESOLVED ISSUES AND BUG FIXES
Several of these improvements come from Halo Support tickets submitted by our community. Thank you for playing and please keep submitting tickets!
GLOBAL
Players’ selected video backgrounds no longer have a chance to reset when closing and relaunching Halo: The Master Chief Collection
When playing Halo 3 and Halo 3: ODST with a mouse and keyboard, pressing the G key will no longer result in the selected grenade type switching...
Halo Safety
All Halo players are bound by the Halo Spartan Code and the Xbox Community Standards.
View Known Issues and Report Bugs by Title
Visit the Known Issues articles below to see if the team is already investigating an issue that you're seeing. If you encounter a bug that isn't listed in the Known Issues, submit a Flag Report or a Bug Report so that the development team can investigate.
Global Menu Issues
Halo: The Master Chief Collection has a global menu system that ties together several individual Halo games. This menu system controls your settings, multiplayer unlocks, Weekly Challenges, the Custom Game Browser, and more.
Use the game-specific tiles below to view that game's Known Issues or submit a Bug Report ticket for it.
Halo: Combat Evolved
Halo 2: Anniversary
Halo 3
Halo 3: ODST
Halo 4
Halo: Reach
MCC Update – February 2024
RESOLVED ISSUES AND BUG FIXES
Several of these improvements come from Halo Support tickets submitted by our community. Thank you for playing and please keep submitting tickets...
Halo Safety
All Halo players are bound by the Halo Spartan Code and the Xbox Community Standards.
View Known Issues and Report Bugs by Title
Visit the Known Issues articles below to see if the team is already investigating an issue that you're seeing. If you encounter a bug that isn't listed in the Known Issues, submit a Flag Report or a Bug Report so that the development team can investigate.
Global Menu Issues
Halo: The Master Chief Collection has a global menu system that ties together several individual Halo games. This menu system controls your settings, multiplayer unlocks, Weekly Challenges, the Custom Game Browser, and more.
Use the game-specific tiles below to view that title's Known Issues or submit a Bug Report ticket for it.
Halo: Combat Evolved
Halo 2: Anniversary
Halo 3
Halo 3: ODST
Halo 4
Halo: Reach
Halo Waypoint
View all articlesHalo Waypoint
View all articlesHalo Waypoint Web and Mobile Experiences
Latest Update: October 5, 2022
This update to HaloWaypoint.com and the Halo Waypoint app (Android and iOS) introduces new features for players’ Halo Infinite Service Record:
- The new Game History menu shows key details of all completed Halo Infinite multiplayer match, including Custom Games. Completed Custom Games can be identified in this list by an “N/A” in the Playlist column.
- On HaloWaypoint.com, the Game...
Twitch Drops
Players can earn in-game content for Halo Infinite by participating in Halo events on Twitch.tv.
Report Bugs by Platform
If you encounter a bug on Halo Waypoint, submit a Flag Report or a Bug Report so that the development team can investigate.
Halo Waypoint web and mobile experiences
Latest Update: October 5, 2022
This update to HaloWaypoint.com and the Halo Waypoint app (Android and iOS) introduces new features for players’ Halo Infinite Service Record:
- The new Game History menu shows key details of all completed Halo Infinite multiplayer match, including Custom Games. Completed Custom Games can be identified in this list by an “N/A” in the Playlist column.
- On HaloWaypoint.com, the Game...
Twitch Drops
Players can earn in-game content for Halo Infinite by participating in Halo events on Twitch.tv.
Report Bugs by Platform
If you encounter a bug on Halo Waypoint, submit a Flag Report or a Bug Report so that the development team can investigate.
Other Halo Titles
Report Bugs
If you encounter a bug in these titles, submit a Flag Report or a Bug Report so that the development team can investigate.
Halo 5: Guardians
Halo Wars 2
Other titles
Xbox 360 Only: Online Services were reduced or disabled in January 2022
On January 13, 2022, Xbox 360 game servers for Halo games were turned off (sunsetting the service). This means that while these games can still be played, online services such as challenges and file share are no longer available.
This only affects Xbox 360 versions of the game. Games in Halo: The Master Chief Collection will not be impacted.
Report Bugs
If you encounter a bug in these titles, submit a Flag Report or a Bug Report so that the development team can investigate.
Halo 5: Guardians
Halo Wars 2
Other titles
Xbox 360 Only: Online Services were reduced or disabled in January 2022
On January 13, 2022, Xbox 360 game servers for Halo games were turned off (sunsetting the service). This means that while these games can still be played, online services such as challenges and file share are no longer available.
This only affects Xbox 360 versions of the game. Games in Halo: The Master Chief Collection will not be impacted.
Frequently Asked Questions
What is Halo Support?
On the Halo Support website, you can read about Halo content updates, check known issues with Halo games, and report any technical issues or bugs you’ve found.
The Halo Support Team is part of 343 Industries, so we can bring your issues directly to the developers of Halo. That data helps them understand which issues are impacting players the most so they can prioritize those issues; the more tickets submitted to Halo Support, the higher the priority. Those reports have led to many of our updates and bug fixes.
Follow @HaloSupport on Twitter for the latest news on releases, updates, service outages, and ongoing investigations.
How can I beta test new Halo content early?
The Halo team is always looking fresh feedback on their games and services. By joining the Halo Insider program, players can be considered for early access play sessions with in-development Halo games and content. These playtest sessions are called “flights.”
These playtest sessions are invitation-only and have specific goals, which means not everyone can be selected for every flight. To increase your chances for selection, make sure your Halo Insider settings are complete and accurate.
If this all sounds like something you are interested in, then join the Halo Insider program.
Where can I share my feedback on Halo games?
Halo Support does not intake feedback or game change requests. Instead, we focus on game related bugs and issues.
If you want to chat with other players and discuss your feedback further, go to the Halo Waypoint forums and join the community there. The team asks for feedback in dedicated threads regularly and that information is shared with developers.
What is Halo Support?
On the Halo Support website, you can read about Halo content updates, check known issues with Halo games, and report any technical issues or bugs you’ve found.
The Halo Support Team is part of 343 Industries, so we can bring your issues directly to the developers of Halo. That data helps them understand which issues are impacting players the most so they can prioritize those issues; the more tickets submitted to Halo Support, the higher the priority. Those reports have led to many of our updates and bug fixes.
Follow @HaloSupport on Twitter for the latest news on releases, updates, service outages, and ongoing investigations.
How can I beta test new Halo content early?
The Halo team is always looking fresh feedback on their games and services. By joining the Halo Insider program, players can be considered for early access play sessions with in-development Halo games and content. These playtest sessions are called “flights.”
These playtest sessions are invitation-only and have specific goals, which means not everyone can be selected for every flight. To increase your chances for selection, make sure your Halo Insider settings are complete and accurate.
If this all sounds like something you are interested in, then join the Halo Insider program.
Where can I share my feedback on Halo games?
Halo Support does not intake feedback or game change requests. Instead, we focus on game related bugs and issues.
If you want to chat with other players and discuss your feedback further, go to the Halo Waypoint forums and join the community there. The team asks for feedback in dedicated threads regularly and that information is shared with developers.