Account Linking & Unlinking in Halo: Campaign Evolved – Halo Support

This article covers steps for linking a Microsoft account to a PlayStation™Network account or Steam account, and requesting to unlink a Microsoft account.

LINKING AN ACCOUNT

To play Halo: Campaign Evolved on PlayStation® or Steam, you must link to a Microsoft account to your PlayStation™Network account or Steam account. Follow the steps below to complete the process.

Step 1: Start the Linking Process

From the main menu of Halo: Campaign Evolved, press the X button (XBOX), Cross button (PlayStation®), or Enter (keyboard) to begin.

Step 2: Review the Photosensitivity Warning

On this second screen, a photosensitivity warning is displayed. Review the information before continuing.

Select CONTINUE to proceed.

Step 3: Review the Microsoft Account Requirement

On this third screen, you’ll see information about the Microsoft account linking requirement.

You must have a Microsoft account with an associated XBOX gamertag to play Halo: Campaign Evolved.

Select CONTINUE to proceed.

How to Create a New Microsoft Account & Gamertag

Visit https://aka.ms/HaloCEAccount.
Select Create an account at the bottom of the sign in window.
Enter the email address for your Microsoft account.
- If you need a new email address, add @outlook.com to your alias.
Create a password for your Microsoft account.
Select your country or region, then enter your date of birth.
Enter your first and last name.
- If you are prompted, create and confirm your Passkey.
Review how your XBOX profile will appear. Select the pencil icon to customize your Gamerpic and Gamertag, or select Randomize.
Select Save & continue.
Select a preference for optional diagnostic data.
Select Continue.

How to Create a Gamertag for an Existing Microsoft Account

Visit https://aka.ms/HaloCEAccount.
Enter your email or phone number of your Microsoft account.
Enter the password to your Microsoft account.
- If you are prompted, create and confirm your Passkey.
Review how your XBOX profile will appear. Select the pencil icon to customize your Gamerpic and Gamertag, or select Randomize.
Select Save & continue.
Select a preference for optional diagnostic data.
Select Continue.

Step 4: Review the notice

Review the disclaimer at the top of this fourth screen. Please be aware that account linking cannot be undone in-game. Ensure that the intended Microsoft account is used for linking.

Step 5: Scan the QR Code

A QR code will appear on the bottom left. Scan the code using a mobile device or visit the link directly underneath the QR code (www.microsoft.com/link) to open a Microsoft account linking portal.

Step 6: Enter the Linking Code

In the Microsoft account linking portal, enter the 8-character access code in the bottom right of your screen from step 5, into the Enter Code field and select Allow access.

Important:
Each code expires in 15 minutes. If the code expires before it is used:

You’ll be returned to the main menu.
You must restart the account linking process from the beginning.

Step 7: Sign in With Your Microsoft Account

Provide the email address for the Microsoft account you want to link to your PlayStation™Network or Steam account. Please take proper care to enter the intended email address.

Note: An XBOX gamertag must be created on your Microsoft account before linking. If you have not created a Gamertag, your account linking will fail.

For help creating a Gamertag, refer to Step 3.

Step 8: Complete Authentication

Enter your password, pin, or any other authentication prompts to continue.

Step 9: Confirm Account Details

After signing in successfully, your Gamerpic and Gamertag will appear. Select Let’s go at the bottom of the window to proceed.

Important: closing the window instead of selecting Let’s go may prevent your account from linking successfully.

Step 10: Review Accounts for Linking

At the top of this fifth screen, you will be shown the PlayStation™Network or Steam account along with the Microsoft account that will be linked. Review carefully to ensure that both accounts are correct.

Step 11: Agree to Link Accounts

In the middle, check the box confirming that:

The account details are correct.
You understand that you cannot change them on your own once linked.

Step 12: Finish Linking

Select SIGN IN to complete the process.

Once complete, your accounts will be linked, and you can begin playing Halo: Campaign Evolved.

UNLINKING AN ACCOUNT

Account unlinking cannot be completed on your own and must be handled by Halo Support. Follow the steps below to request an account unlink.

How to Request an Account Unlink In-Game

Open the Settings menu using the Menu button (XBOX controller), Options button (PlayStation® controller), or F1 (Keyboard).
Select Account.
Highlight Unlinking Help to view your current linked accounts on the right side of the screen, and press the A button (XBOX controller), Cross button (PlayStation® controller), or Enter key (Keyboard) to begin the request process.
- A browser window will open on your console or PC and display a page titled Unlink your accounts.
Review the account details shown and confirm they are accurate, then select Continue.
You will be prompted to sign in to a Microsoft account. Sign in with the Microsoft account email associated with the XBOX account displayed on the prior screens.
- If you sign in with a different Microsoft account, you will not be able to request an account unlink.
Select the I agree to unlink accounts checkbox.
Select Confirm and Submit Request.
- If you would like updates on this unlinking request, make note of the reference number displayed on the confirmation screen and submit a ticket at aka.ms/HaloSupport with this number included in the description.

After you submit the account unlink request, Support will review and process your request in 1-2 business days.

How to Manually Request an Account Unlink

Go to support.halowaypoint.com and sign in with the Microsoft account you want to unlink.
Create a support ticket. Follow this link to access the new ticket form: Submit a request | Halo Support
Select In-Game Issue Report as the ticket category.
Choose Halo: Campaign Evolved as the game.
Select the platform you want to unlink (PlayStation®or Steam).
In the description, include:
- Your Gamertag
- The PlayStation™Network account or Steam account you want to unlink
- A clear written request to unlink the accounts
Submit the ticket.

After you submit your request, a support agent will review your case, determine eligibility, and follow up with next steps within 1 to 2 business days.

Progression

Your progression in Halo: Campaign Evolved is tied to your Microsoft account. If you unlink your account, you will lose all game progress on your PlayStation™Network account or Steam account, including:

Missions
Modes
Skulls
Terminals

This progression will remain on your Microsoft account and on any other platforms still linked to that account.

Customization

Purchased Customization

Customization items from purchased game editions are tied to the platform account.

Customization purchased on XBOX does not transfer to PlayStation®or Steam.
Customization purchased on Steam does not transfer to XBOX or PlayStation®.
Customization purchased on PlayStation®does not transfer to XBOX or Steam.

Purchases made on XBOX, the XBOX app on PC, or the Microsoft Store will transfer between those platforms when you are signed in with the same Microsoft account because Halo: Campaign Evolved is an XBOX Play Anywhere title.

Waypoint-redeemed Customization

Cosmetic items earned through Waypoint, such as Twitch Drops or promotional codes, will sync across all platforms linked to the Microsoft account used to redeem them.

Waiting period

Once your two accounts are unlinked, Halo Support is unable to honor additional unlinking requests for these two accounts until 180 days have elapsed.

Unlink requests for other platforms linked to the same Microsoft account will remain unaffected.