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How to claim Halo Infinite Twitch Drops

Players can earn in-game content for Halo Infinite by participating in Halo events on Twitch.tv. These rewards are called Twitch Drops and are only available for a limited time. The rewards and their unlock requirements can vary between events, so make sure to check the details of any event.

To earn Twitch Drops, you need to have a Twitch account and be signed into Twitch while you are earning the reward. See Create an Account with Twitch for more information.

Once you have earned a Twitch Drop it will be visible in your Twitch Drops Inventory. You need to link your Twitch account through Halo Waypoint before you can claim your rewards.

Important Notes on Twitch Drop Troubleshooting

  • For help with your Twitch account please contact Twitch support.
  • Halo Support cannot grant Twitch Drop rewards or assist with linking accounts.
  • If you've completed the Drop's requirements on Twitch and your accounts are correctly linked on Halo Waypoint, submit a ticket using the link at the bottom of this article so that Halo Support can flag the issue to our developers. Your tickets help us investigate the issue you experienced as well as improve future Twitch Drops.

How to claim Halo Infinite Twitch Drop rewards

Step 1: Link your Twitch account to your Halo Waypoint profile:

    1. Go to https://www.halowaypoint.com/ and sign in with your Xbox Live account
      • Make sure you have signed into the correct Gamertag
      • You can also access the Halo Waypoint site by selecting Connect on a Halo reward in your Twitch Drops Inventory
    2. Click on your profile picture and select Settings
    3. Go to Linked Accounts and select Link Twitch
    4. If you are not already signed into Twitch, a popup will appear. Sign into your Twitch account.
    5. Confirm you wish to authorize 343 Industries to connect to your Twitch account.
    6. Initially you may see your account is listed as …, but if you refresh your browser window your account should display Status: Account Connected. If that does not work you may need to unlink and relink your account.

Step 2: Claim items from your Twitch Drops Inventory

Step 3: Cosmetic items can then be accessed from the Customize menu

    • Some cosmetics only apply to a specific armor core or weapon type
    • It may take some time for an item to appear. If it does not appear, check that you are signed in with the correct Gamertag, and try restarting your game.

If you did not receive your Twitch Drop rewards

Please follow these troubleshooting steps if you did not receive your rewards.

Check that your accounts are linked correctly

  1. Check that the reward is listed in your Twitch Drops Inventory
  2. Check that the reward is listed as Claimed
  3. Check that when you hover over the tick mark underneath an item that the text shows “Game account connected”

Twitchdrops.PNG

  1. Go to your Waypoint redemption history and check that the items are listed correctly
  2. If your items are not listed in your redemption history, check that your Halo Waypoint Account is linked correctly
    1. Go to https://www.halowaypoint.com/ and sign in with your Xbox Live account
      • Make sure you have signed into the correct Gamertag
      • You can also access the Halo Waypoint site by selecting Connect on a Halo reward in your Twitch Drops Inventory
    2. Click on your profile picture and select Settings
    3. Go to Linked Accounts
    4. Check that the correct Twitch account name is listed, and Status says Account Connected

Twitch_account.png

How to change the Twitch account associated with Halo Waypoint

  1. Go to Twitch.tv Connection settings and sign in with the account associated with Halo Waypoint
  2. Scroll down to Other Connections and find 343 Industries
  3. Select Disconnect and confirm you wish to disconnect
  4. Sign out of Twitch and then sign in with the account you prefer
  5. Go to https://www.halowaypoint.com/ and sign in with your Xbox Live account
  6. Click on your profile picture and select Settings
  7. Go to Linked Accounts and select Unlink Twitch if it is still displaying the old account
  8. Select Link Twitch and follow the prompts to connect the accounts

Unlinking and linking your account may help future Twitch rewards appear

If your rewards still do not appear in your Redemption History, you may need to unlink and re-link your account to get future Twitch Drops. Rewards will not be retroactively granted, but this will refresh the connection. You can unlink and link your account by following the steps for changing your Twitch account, but skip signing out of your Twitch account.

If rewards appear in your Redemption History but have not appeared in-game

  • Wait 24 hours, sometimes rewards are delayed
  • Restart Halo Infinite
  • If your rewards still have not arrived, please send us a support ticket

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