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How to report a player

This article applies to in-game behavior only, if you need to report a player for Halo Waypoint Forum behavior go here. 

343 Industries shares the values described in the Xbox Community Standards, which state:

The spirit of Xbox lives in our values, which are key to sustaining a vibrant and welcoming community. Living these values every time we play shows the world the unifying power of gaming:

  • Gaming can be enjoyed by all
  • Creativity powers community
  • Competition is best when it’s fair
  • Helping others makes all of us stronger
  • Hate has no place here

Read more at Xbox Community standards or at the Spartan Code of Conduct. All Xbox Community standards apply to Halo gameplay and user generated content.

How to report a player

To report a player for violating the Xbox Community Standards in a Halo game, follow these steps:

In-browser for any game

Creating a Player Report ticket on the Halo Support site allows you to provide a detailed text description of your experience and evidence in the form of images, videos, or links to support your case. Some situations are easier to review with image and video evidence, such as violations using in-game voice chat. In addition, you will also receive email confirmation that your report has been reviewed and be able to follow up with a Halo Safety Agent.

  1. Log into your account in the top-right corner of aka.ms/HaloSupport
  2. Scroll to the bottom of any article and click the submit a ticket button below the “Was this article helpful?” feedback area.
  3. When you start the process of submitting a ticket, there is a prompt to choose the issue type. Choose Enforcement – Report a Player
  4. Provide information in all the required fields, then click Submit
  5. Attach photo or video evidence
    • You must attach evidence when reporting a player
    • We cannot take action against a player based on hearsay

In-game from Halo Infinite

Players can report other players during multiplayer matches via the in-game scoreboard.

To report another player during a multiplayer match, follow the steps below:

  1. Using the default control bindings, open the multiplayer scoreboard by pressing either the View button on a controller or the Tab key on a keyboard.
  2. From the scoreboard, navigate to and select the Gamertag of the player you would like to report.
  3. Press the corresponding button prompt at the bottom of the screen to initiate a report.
  4. Select the reason for reporting the player. This includes:
    • Inappropriate user generated content
    • Discriminatory Language
    • Harassment or Bullying
    • Vulgar Language
    • Team Killing or Self-Destruction
    • Idling or Quitting
    • Cheating

To report a player via the Post-Game Carnage Report (PGCR), follow the steps below: 

  1. From the Scoreboard tab of the PGCR, navigate to and select the Gamertag of the player you would like to report.
  2. Press the corresponding button prompt at the bottom of the screen to initiate a report.
  3. Select the reason for reporting the player.

To provide the Halo Safety team with additional evidence (such as images, videos, or links), players can use the Report a Player ticket form. As an example, submitting a Report a Player ticket with video of another player using discriminatory or vulgar language will help Halo Safety agents to better understand the situation. Players will also receive email confirmation when their case is reviewed and can revisit their report history on the My Requests page of the Halo Support site.

 

You can also create a Report a Player ticket using the Social menu. This will open a browser window and sign you into the Support site. You may wish to do this at the end of a match to avoid idling in game.

  1. From the main menu, open the Social menu.
    • On Keyboard/Mouse press the Tab key
    • On Controller, press View
  2. Select a player from the Fireteam, Friends, or Recent Players tabs. This will open the Player Options menu for that player
  3. Scroll down through the options and select Report.
  4. Confirm you want to open a browser.
  5. You will be signed in using your Gamertag to the Report a Player form.
  6. Provide information in all the required fields, then click Submit.

Additional Tips: 

  • If you are on PC attach photo or video evidence
  • You must attach evidence when reporting a player
  • We cannot take action against a player based on hearsay
  • If you are on Xbox console, submit the ticket and then attach video or photo evidence as soon as possible. Evidence can be added by:
    • Replying to your support ticket email with an attachment or
    • Attaching it via your support site profile when on mobile or computer

In-Game from Halo: MCC

  1. During a multiplayer match, open the Pause menu by pressing the Menu button.
  2. Open the Roster by pressing the Action button.
  3. Select the player you would like to report.
  4. Select Report Player.
  5. Select reason for reporting.

 

In-Game from Halo 5: Guardians

  1. During an in-game multiplayer match, open the Social menu by holding View
  2. Press Y to view the Gamertagof the player you want to report.
  3. Select Report Player.
  4. The report will automatically submit once you select a reason for reporting.

Gathering Evidence

You can capture screenshots and in-game footage using Xbox Game Bar.

It’s important to provide as much detailed information as possible in order for us to better understand your situation. If you are reporting a player in-game during a multiplayer match, you won’t be able to attach any screenshots or gameplay footage to the report. However, if you are submitting a report via the Halo Support site, then you will be able to add supplemental evidence to the report. Here are some methods for gathering evidence for each Halo game:

In Halo Infinite

If you did not get screenshots or video when the incident occurred, you may be able to gather evidence through Theater mode. This will not capture what occurred in text or verbal chat, but it can be helpful for other violations of the Xbox Community Standards.

  1. Go to the Community Menu
  2. Select Theater
  3. If you do not have a bookmarked match you want to watch, select My Match History
  4. Select the match where the incident occurred
  5. Select Watch film
  6. Confirm you want to load into the game level to watch the film
  7. Find the relevant moment/s
  8. Record your evidence

In Halo 5: Guardians

  1. From the Main Menu, go to Community.
  2. Select Theater.
  3. Select Recent Films.
  4. Select the match where the incident occurred.
  5. Find the relevant moment/s.
  6. Record your evidence.

In Halo: MCC

  1. From the Main Menu, go to Creative.
  2. Select Theater.
  3. Select the match where the incident occurred.
  4. Select Launch Clip.
  5. Find the relevant moment/s.
  6. Record your evidence.

Theater mode tips

  • Make sure that enemy names/outlines are turned on
  • Pick the most useful perspective, in Theater mode you can view what occurred during the match from both a first- and third-person camera. In Halo Infinite, you can see from the perspective of any player or have a free camera
  • Be sure to submit footage from the first-person perspective of the person you are reporting

What else can you do?

In Halo Infinite, you can mute a player in-game.

For all games you can also mute or block players through Xbox.

If someone’s conduct extends to other Xbox games, please report them to Xbox Safety.

Do not violate the Xbox Community Standards

Players are expected to always follow Xbox Community Standards, this includes when reporting a player. If you violate the Xbox Community Standards you may experience consequences.

The following behavior is unacceptable:

  • Reporting other players without cause as a form of harassment
  • Threatening, using profanity, or insulting language when interacting with our Halo Safety agents
  • Harassing 343i studio members in-person or online
  • Submitting repeat tickets for the one incident

If you choose to violate the Xbox Standards when interacting with our agents or staff, you may be reported to Xbox Safety for additional enforcement action.

What happens to the player you reported?

Depending on the results of the investigation, a player who has been reported may be banned from the game for a period of time or other actions may occur. The duration of bans may increase depending on severity and frequency from that account.

What to expect  

Each Report a Player ticket is reviewed and investigated based on all available information and evidence. Our Halo Safety Team verifies the claim, views evidence, and reviews past bans to make sure the penalty is appropriate.

You will receive a response when the investigation is complete. Once an incident has been investigated and your ticket has been closed, do not re-open or submit new tickets for an incident that has been investigated.