Audio Troubleshooting for Halo Infinite

Change the Speaker/Headset audio settings to Stereo uncompressed.

1. Close Halo Infinite if it is running
2. Press the Xbox button
3. Use RB to select Profile and system (user icon)
4. Select Settings
5. Select Volume & audio output (in General)
6. If you are using the Speaker audio setting, set HDMI audio to “Stereo uncompressed”
   • Ensure it is not set to a 5.1 or 7.1 surround sound option.
7. If you are using the Headset audio setting, set the Headset format to “Stereo uncompressed” or “Windows Sonic for Headphones.”

For Windows 10:

1. Make sure the headphones experiencing the issue are connected to the PC so the correct drivers appear
2. On the Windows Taskbar, right-click on the Speaker icon
3. Select Sounds and go to the Playback tab
4. Find your playback device and double-click on it to open Properties.
5. Locate the section labelled Controller Information and select Properties
6. Select Change settings
7. Go to the Driver tab and select Update driver
8. Select Browse my computer for drivers
9. Select Let me pick from a list of available drivers on my computer
10. Select the device (often labeled "USB Audio Device") then select Next to install the driver.
11. Restart computer

For Windows 11:

1. Make sure headphones experiencing the issue are connected to the PC so the correct drivers appear
2. On your computer’s taskbar, right-click on the Windows logo, then click Settings
3. Select System
4. Select Sound
5. Scroll down to Advanced and select More sound settings
6. Find your playback device and double-click on it to open the Properties window
7. Locate the section labelled Controller Information and select Properties
8. Select Change settings
9. Go to the Driver tab and select Update driver
10. Select Browse my computer for drivers
11. Select Let me pick from a list of available drivers on my computer
12. Select the device (often labeled "USB Audio Device") then select Next to install the driver.
13. Restart computer

For Windows 10:

1. On the Windows Taskbar, right-click on the Speaker icon
2. Select Sounds and go to the Playback tab
3. Find your playback device and select it
4. Select Configure
5. On the resulting menu, review your Audio channels. If Stereo is not selected:
   • Select Stereo and select Next
   • Follow the prompts to configure your speakers
   • This should resolve your issue
6. If Stereo is not an available option, you may need to update your audio device driver.
   • Follow the steps in PC workaround 1
   • Repeat steps 1-5

For Windows 11:

1. On your computer’s taskbar, right-click on the Windows logo, then click Settings.
2. Select System
3. Select Sound
4. Scroll down to Advanced and select More sound settings
5. Find your playback device and select it
6. Select Configure
7. On the resulting menu, review your Audio channels. If Stereo is not selected:
   • Select Stereo and select Next
   • Follow the prompts to configure your speakers
   • This should resolve your issue
8. If Stereo is not an available option, you may need to update your audio device driver.
   • Follow the steps in PC workaround 1
   • Repeat steps 1-5

Use an analog 3.5mm audio cable to connect your headphones directly to the PC while playing Halo. You can switch back to USB cable or Bluetooth for other applications.

For players on either Windows 10 or Windows 11, use these steps to uninstall software related to the headphones being used on the PC:

1. In the Windows search bar, type “uninstall”
2. Select Add or remove programs to uninstall most applications.
3. Remove the program(s) associated with the headphones that are experiencing the issue.

Some hardware-related software automatically installs and updates its drivers when it is launched. Occasionally, issues caused by software updates can be resolved by either preventing your PC from launching its associated software at launch or by changing the default drivers your audio device(s) use.

The instructions in this section are applicable to both Windows 10 and Windows 11.

If you have software that manages your headphones, you may need to repeat this step after you launch or reboot the software. If your software automatically launches on startup, you will need to turn this off for the changes to take effect.

1. In the Windows search bar, type “startup”
2. Scroll down to your software and set it to Off

How to change to using standard Windows drivers:

1. In the Windows search bar, type “device manager”
2. Select Device Manager
3. Select the arrow next to Sound, video and game controllers to expand it
4. Right-click on the listing for the audio device you are using and select update driver
5. Select Browse my computer for drivers
6. Select Let me pick from a list of available drivers for my computer
7. Under Model, select USB Audio Device
8. Follow the steps to update the driver
9. Once those steps are complete, the name of that driver will have changed to USB Audio Device
10. Restart your computer
11. Follow steps 1-3 to go back to Sound, video and game controllers in the Device Manager menu
12. Check that the audio driver you replaced has not been reinstalled
13. If it has been reinstalled, make sure the software associated with that driver is not set to launch on startup

The Halo Infinite team is working with hardware to improve surround sound on various headsets. The following steps were identified for the Razer Nari Ultimate headset specifically:  

1. Open the Razer Synapse program.
2. Navigate to the ‘Audio’ tab, then to the ‘Mixer’ tab.
3. Turn off ‘THX Spatial Audio’, then close Razer Synapse.
4. Press the Windows key and open the Settings app.
5. Navigate to the section labelled ‘System’.
6. On the left side of the ‘System’ section, select the ‘Sound’ tab.
7. Where it says ‘Choose your output device’, click the drop down arrow and select the option labelled ‘Headphones (Razer Nari Ultimate – Game)’.
8. Your headphones should now be working.

If you're still experiencing this issue with the Razer Nari Ultimate headset after completing the steps listed above, please submit a new Halo Support ticket or update your existing ticket. 

If you are using Logitech’s G HUB software, make sure your software is up to date to resolve and prevent issues with your headset. The latest G HUB update can be found on Logitech Support's Downloads page.

If you're still experiencing this issue with a Logitech headset after updating G HUB, please submit a new Halo Support ticket or update your existing ticket. 

Turn off the Handsfree Telephony setting (which may be turned on by default).

For Windows 10:

1. Close Halo Infinite if it is running
2. In the Windows Search bar, enter "Control Panel," and select the Control Panel to open it.
3. In the Control Panel, select Hardware and Sound
4. Select Devices and Printers
5. In the Devices section, find your headphones and double-click to open it
6. Go to the Hardware tab and select Properties
7. Go to the Services tab
8. Clear the Handsfree Telephony checkbox
9. Select Apply
10. Select Okay

For Windows 11:

1. Close Halo Infinite if it is running
2. On the Windows Taskbar, right-click on the Windows logo, then click Settings
3. Select Bluetooth & Devices in the sidebar of the resulting window
4. Select Devices
5. Scroll down to the Related settings section, then click on More devices and printer settings. This will open a new window showing all your connected devices
6. Find and right-click on the affected headset, then click on Properties
7. Go to the Services tab
8. Clear the box for Hands Free telephony
9. Click Apply and then select OK

Your computer does not need to be restarted for this change to take effect.

For Windows 10:

1. Select the Windows icon on the Windows Taskbar or press the Windows key
2. Select Settings
3. Select System
4. Go to Sound
5. Scroll down to Related Settings and select Sound Control Panel
   • Related Settings are below Advanced sound options
6. In the Playback tab scroll down to select headphones with Stereo in their description,
7. Select Set Default
8. Go to the Recording tab
9. Scroll down to your headset’s microphone
10. Right-click and disable the microphone OR set an alternative microphone

For Windows 11:

1. On your computer’s taskbar, right-click on the Windows logo, then click Settings.
2. Select System
3. Select Sound
4. Scroll down to Advanced and select More sound settings
5. In the Playback tab scroll down to select headphones with Stereo in their description,
6. Select Set Default
7. Go to the Recording tab
8. Scroll down to your headset’s microphone
9. Right click and disable the microphone OR set an alternative microphone

For Windows 10:

1. Select the Windows icon on the Windows Taskbar or press the Windows key
2. Select Settings
3. Select System
4. Go to Sound
5. Scroll down to Related Settings and select Sound Control Panel
6. Related Settings are below Advanced sound options
7. Go to the Communications tab
8. Select Do nothing
9. Select Apply
10. Select Okay

For Windows 11:

1. On your computer’s taskbar, right-click on the Windows logo, then click Settings.
2. Select System
3. Select Sound
4. Scroll down to Advanced and select More sound settings
5. Go to the Communications tab
6. Select Do nothing
7. Select Apply
8. Select Okay

For Windows 10:

1. In the Windows Search bar, enter "Privacy," and select Privacy to open it.
2. Go to Microphone
3. Turn off Allow apps to access your microphone
4. Scroll down to Allow desktop apps to access your microphone and turn it off

For Windows 11:

1. On the Windows Taskbar, right-click on the Windows logo, then click Settings
2. Click Privacy & security in the sidebar
3. Scroll down to App permissions and select Microphone
4. Toggle off Microphone access
5. Toggle off Let apps access your microphone