Cannot Sign in to Halo Infinite on Steam, Stuck in a Sign in Loop

Problem

• When signing in on the Steam version of Halo Infinite, the Microsoft sign-in window becomes stuck in a loop or freezes. The Halo Infinite menu behind the sign-in window does not freeze when this issue occurs but cannot be interacted with.
• This can be caused by accidentally entering incorrect account information, causing the sign-in window to freeze or its buttons not responding. Halo Infinite on the Xbox app or Microsoft Store app does not experience this issue.

Possible workaround 1: Delete browser cookies and cache in Steam settings

1. Open the Steam app
2. Select Steam and select Settings
3. Go to Web Browser
4. Select Delete Web browser cache
5. Select Ok to delete all files in the built-in web browser cache
6. Select Delete all browser cookies
7. Select Ok to clear all Steam browser cookie data
8. Launch Halo Infinite and check to see if the sign-in process has started from the beginning.

Possible workaround 2: Remove Halo Infinite sign in credentials

1. In the Windows Search bar, enter "Credential Manager", and select Credential Manager to open it.
2. Select Windows Credentials.
3. Scroll down to the section labeled Generic Credentials.
4. For every item that has "Xbl|2043073184" in the title:
   • Click on the item to expand it
   • Select Remove
   • Confirm you wish to delete that item
5. Launch Halo Infinite and check to see if the sign-in process has started from the beginning.
   • Note: This may sign you out of most or all Xbox network sign-ins on your PC.

General Steam troubleshooting

• Steam client crashes
• Can’t sign in to Steam

Please contact Steam Support or Microsoft Support if you have issues with your account details.