Halo Infinite’s online services occasionally experience network outages due to unforeseen technical issues. This article outlines how to identify, troubleshoot, and report an outage on Halo Infinite.
Identifying a Network Outage
An outage on Halo Infinite can present itself in a number of different ways. You may see one of the following errors or symptoms during a network outage.
- “Error: There was a problem with the Dedicated Server. Please try again.”
- “Error: Multiplayer Is Unavailable. Please Try Again Later.”
- “Error: Unable to connect to the Halo Infinite Lobby Service”
- “Offline” status in the top right of Halo Infinite menus
- “Transitioning” status in the top right of Halo Infinite menus
- Battle Pass and in-game menus not loading
Some outages may be caused by a broader issue beyond Halo Infinite, such as outages affecting Xbox or Steam online services. You can find information and updates on Xbox related issues on the Xbox Support page on X (Twitter).
Troubleshoot Your Network
You may experience connectivity problems if your home network is experiencing issues. Use these guides to troubleshoot issues with your home network.
- Windows: Fix network connection issues in Windows
- Xbox: Troubleshoot your Xbox network connection
- Steam: Troubleshooting Network Connectivity
How to Report an Outage
Once you have confirmed that your home network connection is functioning correctly, please proceed to submit a ticket with Halo Support. Provide detailed information, including any specific error messages you receive.
Visit How to Submit a Halo Support Ticket for detailed steps.
Find Updates on Outages
You will find the most up-to-date messaging about Halo outages posted on the Halo Support page on X.com (Twitter). If you filed a ticket with Halo Support, you will receive a message from a Support Team member after an outage has been resolved.
Frequently Asked Questions
How long do outages typically last?
Outages can range in duration. They may last 15 to 30 minutes, or more severe outages may persist for over an hour. Our developers work hard to resolve outage issues as quickly as possible.
What should I do if I still can’t connect after an outage is resolved?
If you are still unable to play after an outage has been resolved, double check that your home network is working properly. If your home network checks out, submit a ticket with the Halo Support team. with the Halo Support team.
What if I’m experiencing an outage on another Halo game?
The steps in this article apply to other Halo games, if you are experiencing an outage on another Halo title we encourage you to submit a ticket with Halo Support.